Shipping, Returns, and Exchanges
Object of Desire Inc. (referred to as "Object of Desire," "we," "our," or "us") is committed to providing a seamless shopping experience to our customers. This Shipping and Returns page outlines the procedures and policies associated with the delivery and return of products purchased through our website or mobile application.
Shipping Information
Processing Time: All orders are processed within 1-2 business days of receiving payment confirmation. Orders placed during weekends or holidays will be processed the next business day.
Shipping Methods: Object of Desire offers various shipping methods, which may include standard, expedited, and express shipping. The availability of these options depends on the destination and the items in your order.
Shipping Costs: Shipping fees are calculated based on the destination, the selected shipping method, and the total weight of your order. You can review the shipping cost for your order during the checkout process.
Shipping Methods: Object of Desire offers various shipping methods, which may include standard, expedited, and express shipping. The availability of these options depends on the destination and the items in your order.
International Shipping: We ship to select countries worldwide. International customers are responsible for any import duties, taxes, or other fees required by their country's customs regulations. Object of Desire is not liable for any delays caused by customs clearance.
Tracking Information: Once your order has been shipped, you will receive an email notification with the tracking information.
Returns and Exchanges
Return Policy: If you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order for a refund, store credit, or exchange. Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
Initiate a Return: To start a return, contact our customer support team at support@objectofdesire.la with your order number and reason for the return. We will provide you with instructions on how to proceed.
Return Shipping: Customers are responsible for the return shipping fees. We recommend using a trackable shipping service to ensure the safe delivery of your return. Object of Desire is not responsible for lost or damaged return packages.
Refunds: Once your return is received and inspected, we will send you an email notification with the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Store Credit: If you choose to receive store credit, we will issue an electronic gift card for the amount of your returned item(s). This gift card will be sent to your email and can be used for future purchases on our website or mobile application.
Exchanges: If you wish to exchange an item for a different size or color, please contact our customer support team at support@objectofdesire.la. Availability of the desired item is subject to our current inventory.
Final Sale Items: Please note that sale items, promotional items, and gift cards are considered final sale and are not eligible for return or exchange.
If you have any questions or concerns regarding our Shipping and Returns policies, please contact us at support@objectofdesire.la.
